Refund policy

All sales are final
Because each calendar is a seasonal collector's item, we do not accept returns or offer refunds for change of mind, except where required by law (see EU and UK customers below).

Cancellations
Orders can be cancelled within 12 hours of purchase by emailing gpadvent.support@gmail.com. After that, your order is being prepared for shipping and cannot be cancelled.

EU and UK customers
You have the legal right to withdraw within 14 days of delivery. Tell us within that period and return the item within 14 days of telling us. Return shipping is paid by the customer. Calendars with an opened box or opened doors cannot be returned, except where the law requires it.

Not a reason for a refund
The pieces are flat 2D designs, as described on the product page. The box design may differ from the photos, as stated on the product page. Delivery times are estimates. Personal expectations about size, look or feel, a different box design, and delivery delays are not reasons for a refund.

Damaged or missing items
Contact us within 48 hours of delivery with your order number and clear photos of the outer packaging, the shipping label, the box and the pieces. We will first send replacement pieces. If we cannot replace them, we will offer a partial refund for the affected pieces.

Lost parcels
If tracking shows no movement for 25 days, or your parcel has not arrived 50 days after dispatch, contact us. We will investigate with the carrier and then reship or refund the order.

Wrong address, refused or uncollected parcels, customs
Please check your address carefully at checkout. We are not responsible for parcels sent to an incorrect address, refused, not collected, or held because import duties were not paid. These orders are not refundable; we can reship them at the customer's cost.

Brazil
Orders to Brazil require the recipient's CPF. If we don't receive it within 5 days of our request, the order will be cancelled and refunded.

Orders we cannot ship
If we cannot ship your order, we will cancel it and refund the full amount.

Refunds
Approved refunds go back to the original payment method within 10 business days.